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July 2007

July 25, 2007

RealPlayer Beta Update Released

By Matt Spragins, Director of Product, RealPlayer

Good news all! We’ve just posted a new RealPlayer Beta build to www.realplayer.com that resolves several bugs that have been reported to us over the past month. To those of you who are active participants on this blog, we thank you for your feedback and keep it coming. This is the first of several beta updates that we plan to do over the coming months.

Note – if you have already downloaded the RealPlayer beta, you will need to download the new build for these fixes to take affect.

One piece of feedback I’d like to address at this time relates to how the RealPlayer browser plug-in interacts with Flex applications and Shockwave files. This specific issue was also recently posted here on John Dowdell's Macromedia blog.  

Here are the facts as we know them today regarding this issue:

1. Real does not replace or modify anyone’s flash/swf files.  The RealPlayer browser plug-ins do run their own swf’s beforehand in certain cases to properly determine where videos are placed on a web page.

2, There have been some reported compatibility issues with our implementation (in particular with flex applications) - most of which were just addressed with this recent software release. 

3. Because RealPlayer is still Beta software, we will continue to monitor user feedback and provide updated builds in the coming weeks.  Please report any issues to the RealPlayer feedback form

It is our mission to ensure RealPlayer is a great software application that provides a great user experience and allows people to watch video whenever, wherever they choose.

July 10, 2007

Performance & The New RealPlayer

Ben Rotholtz, General Manager Web Services & Syndication

The performance of RealPlayer has been dramatically improved. But what is performance and why should you care?

Ultimately, performance enables you to use your time more efficiently and get more out of life. To begin with (there’s always a beginning) performance can be measured in many different ways, such as installation, startup, workflow, video playback, bandwidth negotiation and reliability.  Performance can be thought of as the synchronized combination of these functions.

The first impression of RealPlayer performance is how quickly we can get you into the driver’s seat through an installation process that is just four clicks easy – and doesn't leave you with interfering or confusing defaults. No need to restart your machine after installing (though you will need to close your browser during installation to enable the “Download this Video” plug-in). Then hit the ignition and RealPlayer starts up much faster than previous versions, first time and every time. The benefit to you is that you don't have to wait to play.

We've improved workflow. Features and controls are in a logical place at the logical time.  You spot a piece of video on some web site, the content looks interesting but it’s not convenient for you to watch it at that time.  No need to start-up the RealPlayer. Hovering above that video is the “Download This Video” button.  Hit the button. No need to watch the entire clip while you download.  You can navigate to a different site or even close your browser and the clip will be downloaded (or recorded) in the background faster than you could watch the clip itself.

Time-shifting video from tens-of-thousands of web sites with one simple interface translates to an enormous time-saving benefit.  The new RealPlayer puts you in control of web video so that’s it on your schedule and in your lifestyle – offline, burned to a DVD and by the end-of-the-year available for transfer to portable devices. This is one more faceplate of performance.

Behind the scenes of web video time-shifting are workflow enhancements that you don't ever need to know about but that are constantly working for you. You don’t have to care about what format is being used (Flash, QuickTime, Windows Media or RealMedia), what player is used and what method of delivery is being employed (on-demand streaming, live streaming, progressive). Our goal with this release was to rationalize video content across the web and make it as effortless as possible for you to easily play back web video in your own environment when and where you wanted.

Then there’s the video playback itself within the RealPlayer. You can play videos back in RealPlayer full screen theatre mode. There’s no need to wait for Mr. Buffer to navigate around some interminable network router that is mindlessly tossing packets overboard because it’s overwhelmed.  We've tuned the video engine to deliver smooth, full motion, playback.  As the inventors of streaming we applied these video performance improvements to video streams as well so your on-line experience will be better.

We've also strived to make this a much more reliable RealPlayer which will always save you time.  Put another way, we've fixed a lot of bugs. That said, we are in beta as a consequence there are still bugs that will occasionally get in your way and impede performance. We've staked our reputation on providing a great experience with the new RealPlayer and we'd like to enlist your help to identify any problems that you encounter.  Let us know what you think.

Here’s to better performance.